CASE STUDY: East Orlando Chamber of Commerce
One of IBR Systems most satisfied clients is the East Orlando Chamber of Commerce. The East Orlando Chamber of Commerce (EOCC) was in need of an updated website that was more user friendly for their members. IBR Systems was selected to redesign the website out of ten other web development companies. The EOCC chose IBR Systems because of the level of thorough professionalism and formality in their initial presentation. Overall, the EOCC is very pleased with the level of service provided by IBR Systems.
There are several new features that IBR incorporated into the website that are essential for member satisfaction such as an interactive calendar of events, photo pages of past events, and more member pages. The website has noticed a dramatic increase in traffic since the new site was unveiled. With the old website, there were roughly 4000 unique visitors and only 10,000 page views per month. Now there are over 16,500 unique visitors and over 38,000 page visits per month! The new EOCC website is more presentable than it was and now provides a more efficient level of service to its members. Members are extremely impressed by the highly presentable and navigable website.
IBR Systems was able to design a website that increased revenue for the East Orlando Chamber of Commerce. The improved site brings in between 48% and 50% of total EOCC event registrations per month. Previously, the website was incapable of allowing online orders. These online orders also save on personnel man hours. Roughly 40 man hours are recouped on a monthly basis because of the ease of the online ordering system. Another important source of revenue is the online ad spaces that EOCC members can utilize on a monthly contract basis. Not only are the ad spaces beneficial for the members, but the EOCC can also reap the benefit of the extra increased revenue.
The EOCC is not only extremely thrilled with the new site, but they are also very satisfied with the support IBR Systems guarantees with all their services. IBR Systems’ service guarantee is a vital aspect of the service they can provide, and it shows in the East Orlando Chamber of Commerce’s view and regard for their web developer.